Thank you for shopping with us. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. Please read it carefully before placing an order.
📦 Shipping Destinations
We offer domestic and international shipping to many countries and regions worldwide.
If your location is not available at checkout, please contact our customer support to confirm shipping availability.
⏱ Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation
- For large equipment or custom-made products, processing may take 3–7 business days
- Orders are not processed on weekends or public holidays
🚢 Shipping Methods & Delivery Time
Shipping methods are selected based on product size, weight, and destination, including but not limited to:
- Courier / Express Shipping (for small equipment or accessories)
- Air Freight / Sea Freight / Land Transport (for large commercial catering equipment)
Estimated delivery times (for reference only):
- Domestic orders: 3–7 business days
- International orders: 15–35 business days (depending on destination and customs clearance)
Please note that delivery times may vary due to customs inspections, weather conditions, or other factors beyond our control.
💰 Shipping Costs
- Shipping costs are calculated based on product weight, dimensions, destination, and shipping method
- Exact shipping fees will be shown at checkout or provided by our sales team after order confirmation
- Free shipping may be available for selected products or promotional campaigns (as stated on the product page)
🧾 Customs Duties & Taxes (International Orders)
International shipments may be subject to customs duties, import taxes, or other local fees.
These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
We recommend checking with your local customs office for detailed information before placing an order.
📍 Order Tracking
- Once your order has been shipped, we will provide tracking information via email or through your account dashboard
- If tracking updates are delayed, please contact our support team for assistance
📦 Inspection Upon Delivery
Upon receiving your order, please inspect the package carefully:
- Check for visible damage to the packaging
- Confirm that the product model and quantity are correct
- Verify that there is no damage caused during transportation
If any issues are found, please contact us within 24 hours of delivery with photos or videos for prompt support.
❗ Shipping Delays & Exceptions
Shipping delays may occur due to:
- Customs clearance delays
- Incorrect or incomplete shipping information
- Force majeure events (weather, strikes, logistics disruptions, etc.)
While we will do our best to assist, we are not responsible for delays caused by circumstances beyond our control.
📞 Contact Us
If you have any questions regarding shipping, please feel free to contact us:
- 📧 Email: info@juanmingappliance.com
- 💬 Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)